Complaints Handling Policy
Premier Mortgages is committed to resolving complaints fairly and efficiently.
How to Lodge a Complaint
If you have a concern or complaint, please contact us in the first instance:
Phone: 1300 75 77 75
Email: admin@premiermortages.com.au
We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe.
External Dispute Resolution
If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA):
AFCA
Website: www.afca.org.au
Phone: 1800 931 678
AFCA membership number: 75932